Once your booking is confirmed, you will receive a detailed confirmation email outlining your itinerary, payment details, and a link to your personalized travel portal. This ensures you have everything at your fingertips.

Absolutely. We understand that plans can change. You can make certain adjustments (like dates, upgrades, or add-ons) depending on availability and the terms of your reservation. Simply contact your Lena Luxury Travel advisor, and we’ll assist you with every change.

You will receive an email with a secure link to download your travel documents, including your itinerary, confirmations, and travel insurance information. These documents are also stored in your client portal for easy access at any time.

We send out a comprehensive final itinerary and essential travel tips 7–10 days before departure. This includes final confirmations, packing suggestions, and insider recommendations for your destination.

We love to personalize every journey! If you’d like to add excursions, dining experiences, or special touches like a surprise celebration, simply let us know. We’re here to make it happen.

Your personal travel advisor is available throughout your journey. You’ll receive a direct phone number and WhatsApp contact in your final travel documents for 24/7 support.

If you have paid the deposit ONLY and wish to cancel, there is a cancellation fee of $150. You must notify your travel agent of your cancellation a minimum of 10 days prior to your due date, or your card will be automatically charge for the FULL amount on your set due date. The $150 cancellation fee must be paid on a separate invoice and not your vacation
invoice.

If you have paid the deposit PLUS additional funds (minimum $700 per person) and wish to cancel, cancellation options are different and will be per the vendor and your vacation protection. Cancellations are subjected to a fee of $150 or less in addition to any vendor fees. If not paid, the full amount will be charged to your card on your payment
due date.

Cancellation policies vary based on the specific package or service booked. These details are included in your confirmation email. For personalized assistance, contact your travel advisor to discuss your options.

Yes! We highly recommend travel protection. Your advisor will offer tailored insurance options and walk you through the coverage to ensure you’re protected from unexpected events.

After your deposit is received, we secure your itinerary and accommodations, locking in current pricing and availability. You’ll receive a booking confirmation email and secure client portal access. From here, we’ll provide ongoing updates and support to perfect your journey.

Yes! We offer flexible payment plans to make luxury travel accessible:

✅ Monthly or Bi-Weekly Payments: Automated for convenience.

✅ Custom Payment Plans: Tailored to your budget and timeline.

✅ Final Payment: Usually due 30–60 days before departure.

Your client portal clearly shows your balance and upcoming payment dates, and reminders are sent before each installment.

Let your travel advisor know at the time of booking or reply to your confirmation email. We’ll provide a payment schedule that works for you.

For last-minute trips, full payment may be required upfront to secure bookings quickly. We’ll communicate any special requirements and provide expedited service to ensure a seamless experience.

Refund policies depend on your travel package. Your deposit may be partially refundable or transferable to a future trip if plans change. Full details are in your confirmation email, and your travel advisor can walk you through your options.

Unexpected events can arise, even with the best planning. Travel protection covers you for trip delays, cancellations, medical emergencies, and more—ensuring your investment is secure. Ask your advisor for a customized insurance plan.